Damon Chen
@damonchen United States99K followers
Ex-Cisco engineer who built Testimonial.to and grew acquired PDF.ai into a top AI PDF tool
Testimonial.to, PDF.ai, Chat.sh +5$1.3M ARR
exit story · 2024 · saas founders
How Damon Chen Sold Supportman to Tettra (2024)
Supportman was built by Damon Chen and sold to Tettra in 2024.
Key facts
- Buyer
- Tettra ↗
- Year
- 2024
- Price
- Undisclosed
- Revenue at sale
- —
- Years operated
- 4 years
- Channel
- —
The story of Supportman
Supportman is a small SaaS that sends Intercom CSAT ratings and support metrics to Slack in real time, so support teams can follow up with unhappy customers quickly. Damon Chen built it, and he later described it as the first startup he ever sold.
According to the startup database Gaps, Chen put Supportman up for sale in July 2023, when it made about $660 in MRR, with a $35,000 asking price. The final price was not disclosed.
Tettra, an AI knowledge-base company for support teams, announced in November 2024 that it had acquired Supportman. Tettra said it would leave the product in place for existing users apart from new branding, and would look at AI-assisted coaching and support for help desks beyond Intercom.
The maker
See the Supportman product page or Damon Chen's full profile for everything they have built since.
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Sources
- tettra.com — tettra.com/article/supportman-acquisition/
- linkedin.com — linkedin.com/posts/damengchen_supportmanio-has-been-acquired-by-tettra-activity-7262918008
- gaps.com — gaps.com/customer-support/
Facts are taken from the maker's and buyer's public statements and press coverage. Prices and revenue are shown only when publicly stated; self-reported figures are not independently verified.
Keep exploring
Supportman acquisition FAQ
Who bought Supportman?
Supportman was acquired by Tettra in 2024 from Damon Chen.
How much did Supportman sell for?
The price was not publicly disclosed.
How long did it take Supportman to get acquired?
Supportman was sold about 4 years after launch.